SupportHow can we help?
Email support@unaviatech.com and we will get back to you. Most answers are below.
Contact us
For anything not covered here — including bug reports, refund questions, privacy requests, and accessibility needs — write to support@unaviatech.com. Telling us your device and iOS version helps us answer faster.
I forgot my password
On the sign-in screen, choose Forgot password and enter the email address on your account. We will send you a reset link. If it does not arrive within a few minutes, check your spam folder.
How do I delete my account?
Open Settings → Account → Delete account in the app. This permanently erases your account and all progress. It cannot be undone, and we do not keep a copy.
How do I export my data?
Settings → Privacy & Data creates a JSON export of your profile, settings, phrases, progress, and conversation history.
Does U-say listen all the time?
No. The microphone is used only when you start a recording or a conversation, and the app shows clearly when it is active. You can stop at any time.
Managing your subscription
U-say+ subscriptions are billed through your Apple ID, not by us. To view, change, or cancel, open the iOS Settings app, tap your name, then Subscriptions. Cancelling stops future renewals; you keep access until the current period ends.
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
I paid but do not have U-say+
Open the app and choose Restore Purchases — it appears on the U-say+ screen and in Settings. Make sure you are signed in with the same Apple ID you purchased with. If it still does not appear, email us with the date of purchase.
A guest account lost my progress
A guest account is anonymous and stored only on your device, so there is nothing identifying it to restore if the app is deleted or the device is lost. Creating an account with an email address protects your progress.
Reporting a problem with AI content
U-say uses AI to generate conversation replies and lessons, and it can occasionally be wrong or produce something unexpected. If you see content that seems inappropriate or incorrect, email us with a description of what happened and we will look into it.
Privacy and legal
Read our Privacy Policy and Terms of Use.